Location Cary (Raleigh-Durham, NC)
Position Type Full Time/Regular
Trilliant® empowers the energy industry with the only purpose-built communications platform that enables utilities and cities to securely and reliably deploy any application – on one powerful network. With the most field-proven, globally compliant solution in the market, Trilliant empowers you by connecting the world of things™. We empower our employees to deliver on our commitment to our customers by encouraging passion, accountability, confidence, and energy for excellence. We invest in our people and provide opportunities for employees to grow themselves, their career, and our business.
Trilliant is looking for a database administrator to join the customer support team. This position is targeted toward customer production support, preventative interactions and escalation resolution. Implementations will include hosted, enterprise and appliance models.
- Identifies database requirements by interviewing customers; analyzing department applications, programs and operations; evaluating existing systems and designing proposed systems.
- Recommends solutions by analyzing database physical structure and functional capabilities, database security, data back-up, and recovery speciation’s.
- Installs revised or new systems by proposing specifications and flowcharts; recommending optimum access techniques; coordinating installation requirements.
- Maintains database performance by calculating optimum values for database parameters; implementing new releases; completing maintenance requirements; evaluating computer operating systems and hardware products. Prepares users by conducting training; providing information; resolving problems.
- Provides information by answering questions and requests. Supports database functions by designing and coding utilities.
- Installing and upgrading the database server and application tools
- Allocating system storage and planning future storage requirements for the database system
- Enrolling users and maintaining system security
- Ensuring compliance with database vendor license agreement
- Make performance optimization recommendations to customers
- Provide end-to-end technical support and problem resolution
- Design backup processes for server and associated data
- Create accounts for all users and assign security levels
- Contacting database vendor for technical support
- Generating various reports by querying from database as per need
- Maintains quality service by establishing and enforcing organization standards. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Other duties as assigned
Education & Certification
- Bachelor’s Degree in Computer Science or Computer Engineering
- 2+ years’ professional experience or internship
- Experience in one or more of the following: MySQL (Preferred), Oracle, Exasol or MSSQL
- Understanding of disaster recovery and database backup procedures
- Familiarity with reporting tools
- Analytics, data warehousing, nosql database experience are assets
Demonstrated experience in the following areas:
- Database Performance Tuning, Database Security, Promoting Process Improvement, Problem Solving, Presenting Technical Information, Quality Focus, Database Management, Data Maintenance, Operating Systems, Attention to Detail, Information Security Policies
- Excellent verbal and written communication skills
- Strong analytical and problem solving skills
- Strong organizational, time management and project management skills
- Ability to identify, propose and implement solutions
- Ability to work concurrent tasks in a fast-paced environment while effectively organizing, prioritizing, and coordinating work assignments
- Must be able to work autonomously or as part of a local/remote team
To apply for this position, please send your resume to firstname.lastname@example.org. Please include the title of the position in the subject line.