Position title
System Administrator
Description

Trilliant® empowers the energy industry with the only purpose-built communications platform that enables utilities and cities to securely and reliably deploy any application – on one powerful network. With the most field-proven, globally compliant solution in the market, Trilliant empowers you by connecting the world of things™. We empower our employees to deliver on our commitment to our customers by encouraging passion, accountability, confidence, and energy for excellence. We invest in our people and provide opportunities for employees to grow themselves, their career, and our business.

The System Administrator is primarily responsible for analyzing, troubleshooting, and installing computer applications and systems for Trilliant end users. Provides network, server and PC support duties including troubleshooting, application issues and server administration.

RESPONSIBILITIES

  • Provide first contact for user support inquiries; providing ‘hands-on’ support for user’s requests for service; troubleshoots problems and develops solutions; makes minor repairs to equipment and arranges for other servicing needs.
  • Manage multi-tier user, application, and server support tickets.
  • Setup, configure, and maintain computer workstations, peripherals, printers, and conference room equipment.
  • Administer and maintain end user accounts, permissions, and access rights.
  • Microsoft 365 user management; SharePoint, OneDrive, Teams, and meeting administration
  • Creation and administration of Windows and Linux virtual servers
  • Administration of corporate applications.
  • Ensure all applications are performing efficiently on all laptops and servers.
  • Manage system backups and recovery.
  • Diagnose network issues on corporate and lab networks.
  • Manage IT maintenance and patch management of VMware Vhost and virtual servers.
  • Installation and maintenance of physical servers and network area storage.
  • Work closely with internal IT resources and third-party vendors in resolving hardware/software issues.
  • Provide support for IT system security implementations.
  • Develop and maintain an in-depth understanding of applications and hardware platforms.
  • Assist in evaluating new hardware and software, advises users on hardware and software alternatives; recommends standards for selection of software.
  • Apply techniques to protect Trilliant data through physical security, anti-virus methods, email filtering, and sound data backup and recovery skills.
  • Maintains onsite inventory and maintenance contracts for equipment and parts.
  • Solid understanding of networking, TCP/IP protocols and security fundamentals (VLANs, DHCP, VPN, routing, DNS etc)
  • Support users in a global environment and varying time zones.
  • Provide end user training and onboarding.
  • Follow department infrastructure and security best practice.
  • Ability to multi-task in fast pass environment
  • Participate in IT projects as required.
  • Available on-call for support and problem resolution.
  • Other duties as required to meet divisional objectives.
  • Spanish language proficiency would be a benefit

TECHNICAL & CERTIFICATION REQUIREMENTS

  • Microsoft Windows Server and Active Directory administration experience required
  • Linux (Red Hat, CentOS) Administration experience required
  • Microsoft 365 and SharePoint support experience required
  • Atlassian software experience desired
  • Cloud (VMware/Azure/AWS) administration experience desired
  • Industry certifications such as: A+, Network+, Server+, Linux+, MCP, CCNA desired

 

Employment Type
Full-time
Job Location
Date posted
January 11, 2022
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Position: System Administrator

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